Privacy Policy: Vanilla HSCODES
Updated 23 October 2026. Operated by Vanilla Telecoms Ltd, Malta. Contact: helpdesk@vanilla.net.mt.
What the app does
Vanilla HSCODES is a custom Shopify app for Maltashopper. It manages product customs codes, supplier evidence, saved sales references and Malta Intrastat arrival worksheets.
Data used by the service
- Store identity, contact email, currency, timezone, settings and Shopify access sessions.
- Product identifiers, SKUs, titles, descriptions, supplier names, materials, images, manuals, measurements, weights, customs codes and countries of origin.
- Selected order dates and line-item product, quantity, value and weight information for sales references.
- Supplier invoice and truck-unload references, dates, product quantities, values, VAT details and shipment information read from Catania2 or supplied in an uploaded arrival CSV.
- Classification requests and answers, supporting evidence, approvals, change records, service usage and costs, saved reports and temporary import files.
The app does not need customer profiles, customer marketing lists or payment-card details. Do not include unrelated personal information in product descriptions or uploaded files.
How data is used and shared
Data is used to run the app for the connected store, check and update product codes, prepare reports, record decisions and diagnose service problems. Cloudflare hosts the app, databases, file storage and background jobs. Shopify supplies store data and receives approved product updates. Catania2 supplies invoice and arrival records. IKEA supplies product evidence where available.
OpenAI and Anthropic receive relevant product facts, candidate customs codes and selected product images or manuals for AI-assisted classification. The app saves answers and usage records so they can be reviewed and reused. AI answers can be wrong and require the app's evidence checks or human review. No marketing email service is used by this app.
Retention and access
Reports, product evidence, decisions and change records are kept to support the store's work and avoid repeating paid checks. Uninstalling removes Shopify sessions and queued jobs. When Shopify sends a shop-redaction request, the app deletes that store's records and report and import files from its active storage. Provider retention is governed by the relevant service arrangements. Source records held in Shopify or Catania2 are managed in those services.
Contact helpdesk@vanilla.net.mt for access, correction or deletion requests relating to data held by the app. Include the store domain so the request can be matched to the right account.